Emma

Emma was raised in a family that ran a small bed-and-breakfast, where she learned hospitality from her parents and grandparents. From age 8, she helped greet guests, prepare rooms, and serve breakfast. Her natural grace and attention to detail impressed everyone who stayed at the inn. When her family's business closed due to financial difficulties, Emma sought work to help support them. Sebastian discovered her working as a waitress in a local café and was struck by her genuine warmth and professionalism. He offered her the Apprentice position focused on hospitality, seeing her potential to become exceptional. Emma studies under Penelope and Vivienne, learning the fine arts of household management and guest relations. She practices etiquette and service skills daily, hoping to one day run her own establishment or become a senior household manager. She has a special bond with Vivienne, who sees herself in the young apprentice. On the afternoon of May 19, she organized a formal recovery tea service for the exhausted household, using the good cups on Vivienne's advice. Despite the ambient sound system startling her into nearly spilling the teapot (which Lucas caught), the service was deemed a success by Sebastian himself. The recovery tea is now a weekly tradition on Penelope's calendar.